Terms & Conditions
Cancellation/Rescheduling Policy:
24 hours' notice is required for cancellations or rescheduling. Failure to provide notice will result in a 50% charge of the scheduled service.
Cancellations must be made via the appointment link. Email or Instagram cancellations may not be guaranteed.
Consult & Treat Deposit Policy:
A non-refundable deposit is required to secure your Consult & Treat appointment.
The deposit will be applied toward the total cost of your treatment at the time of service.
Your deposit allows for one-time transfer if you reschedule with at least 24 hours’ notice.
Additional reschedules or cancellations with less than 24 hours’ notice will result in forfeiture of your deposit, and new deposit will be required to book another Consultation appointment.
Provider Cancellation: If Serena Armstrong Esthetics must cancel your appointment, your deposit will be refunded in full or applied to a rescheduled date of your choice.
No Show Policy:
A "no show" without any notice will incur a 100% charge of the scheduled service(s). After two consecutive no-shows, a non-refundable deposit may be required for future appointments.
Late Arrival Policy:
Late arrivals (more than 10 minutes without notice) may have their appointment shortened or rescheduled, with the full service fee still applicable. Please call/text 704-763-0591 if running late.
Sick Policy:
If you are unwell or experiencing symptoms of illness/COVID-19, please reschedule promptly to avoid late cancellation fees. Call/text 704-763-0591 or email sarmstrong.esthetics@gmail.com
Refunds/Returns Policy:
Service concerns must be addressed within 24 hours. Returns on unopened/unused retail are accepted within 7 days. Opened/used products are non-refundable unless an allergic reaction occurs.
Refunds for Allergic Reactions:
Seek medical attention for severe reactions and document it with a photo. Contact Serena Armstrong Esthetics to investigate and determine possible refund eligibility.
Gift Certificate Policy:
Gift certificates can be purchased online and used for services/retail. They are, non-transferable, and cannot be redeemed for cash. Gift certificates purchased expire one year (365 days) from purchase date.
Price Change Policy:
Clients will be notified of price changes at least two weeks in advance via website, social media, and email. Price adjustments may occur due to operational costs and service quality maintenance.
Credit Card on File Policy:
By providing credit card information, you authorize Serena Armstrong Esthetics LLC to charge for services and fees (cancellations, no-shows, late arrivals). Credit card details are securely stored and encrypted for payment purposes only. You must consent to this policy at your first appointment.
Serena Armstrong Esthetics LLC is committed to addressing any concerns and providing fair resolutions. These policies are designed to ensure efficient scheduling for all clients while minimizing financial loss for both you and Serena Armstrong Esthetics LLC. Your feedback is highly valued, and I continuously strive to improve my services to ensure the safety and satisfaction of all clients. I sincerely appreciate your understanding and cooperation in adhering to these policies.