Terms & Conditions

Cancellation Policy:

Serena Armstrong Esthetics LLC requires a minimum of 24 hours’ notice for any cancellations or rescheduling of any appointments. Failure to provide at least 24 hours’ notice will result in a cancellation fee of 50% of the scheduled service(s).

If you would like to book an appointment within 24 hours/don't see your preferred time available on the website, please call/text 704-763-0591 and I will attempt to accommodate.

Cancellations must be made via appointment link. Cancellations made through email (sarmstrong.esthetics@gmail.com)  or Instagram (@sarmstrong.esthetics) cannot be guaranteed.

No Show Policy:

If a client fails to show up for their scheduled appointment without prior notice, they will be considered a “no show”. No shows will be charged 100% of their scheduled service(s). After two (2) consecutive no shows, Serena Armstrong Esthetics LLC reserves the right to require a non-refundable deposit for future appointments.

Late Arrival Policy:

Serena Armstrong Esthetics LLC understands that unforeseen circumstances may cause clients to arrive late for their scheduled appointments, however, arriving late may result in a reduced treatment time. If you arrive to your appointment more than 10 minutes past your scheduled time without any notice, you may be asked to reschedule and the full service fee will still apply.  If you are running late for your appointment, please call/text 704-763-0591 to determine if you can still be seen, or be seen at a later time.

Rescheduling Policy:

Clients are allowed to reschedule their appointments based on availability. It is recommended to reschedule at least 24 hours before the original appointment time to avoid any cancellation fees.

Sick Policy:

If a client is feeling unwell or experiencing symptoms of illness/COVID-19, kindly contact Serena Armstrong Esthetics LLC as soon as possible to reschedule your appointment. Prompt notification allows me to adjust schedules accordingly and accommodate other clients who may be waiting for availability. By rescheduling your appointment you may avoid being charged a late cancellation fee. To reschedule an appointment due to illness, clients can either call/text 704-763-0591 directly or send an email to sarmstrong.esthetics@gmail.com. The contact details can also be found on the website or social media page. Rest assured, Serena Armstrong Esthetics LLC maintains strict sanitization and safety protocols to create a clean and secure environment for all clients and staff (Serena Armstrong). Serena Armstrong Esthetics LLC upholds the highest standards of hygiene and follows all necessary guidelines set forth by health authorities.

Cosmetic Tattooing Deposit:

Serena Armstrong Esthetics appreciates your trust and are dedicated to providing you with the highest standard of service. In order to secure your appointment and ensure a smooth and enjoyable experience, a cosmetic tattooing deposit is required.


A refundable credit card deposit of $100 is required. Deposits are required for all appointments. It is applied to the cost of your procedure and holds your appointment. The deposit is $100 for a single procedure. This deposit is to ensure that you are serious about scheduling your appointment.

If you reschedule your appointment past the 24 hour requirement, your deposit will not be applied to the cost of treatment, and will be forfeited.

The deposit is non-refundable and non-transferable.

Arriving 10 minutes after the scheduled time will be treated as a no-show, and you will forfeit your deposit.

You will get a text/email 24 hours before the scheduled appointment. Please make sure you take the time to confirm your appointment.

Refunds/Returns Policy:

If you are dissatisfied with your service(s), please notify Serena Armstrong Esthetics LLC within 24 hours of your appointment to discuss any concerns you may have.

Serena Armstrong Esthetics LLC accepts returns on unopened/unused retail within 14 days of purchase, anything past the 14 days will not be accepted.

To be eligible for a refund, the product must be in the original packaging and in sellable condition. Refunds will be issued in the original form of payment. Please note that any opened/used products cannot be returned for a refund.

We do not accept returns, offer exchanges, or provide refunds on any product(s) that have been opened/used, unless you have had an allergic reaction to said product(s). Please see below:

Refunds for Allergic Reactions:

If you experience an allergic reaction to a product or treatment, please follow the steps below:

  1. Documentation/Seek Immediate Medical Attention - If you are experiencing a severe allergic reaction, such as difficulty breathing or swelling, please seek immediate medical attention. Your health and safety are of the utmost importance. If you are experiencing a rash of some sort, please document this by taking a photo and send it to sarmstrong.esthetics@gmail.com for my records.

  2. Notify Serena Armstrong Esthetics LLC - After seeking medical attention, please contact me as soon as possible to inform me about the allergic reaction you’ve experienced. The incident will be documented, and I will investigate the cause of the reaction.

  3. Refund Consideration - If it is determined that the allergic reaction was caused by a product(s) or treatment provided by Serena Armstrong Esthetics LLC, I will consider offering a refund for the affected service(s)/product(s). Refunds will be evaluated on a case-by-case basis, taking into account the severity of the reaction and the circumstances surrounding it.

Gift Certificate Policy:

To ensure seamless gift certificate transactions, please familiarize yourself with our gift certificate policy.

Purchase and Redemption

  1. Gift certificate can be purchased online.

  2. Regular Gift Certificates come in increments of $100 & $50 (multiple gift cards can be purchased at one time) and can be used towards any of the services or retail products.

  3. Gift certificate are redeemable only online and cannot be exchanged for cash.

Gift Certificate Cancellation Policy

  1. Should you need to cancel your gift certificate purchase, please contact Serena Armstrong Esthetics LLC within 24 hours of placing your order. Serena Armstrong Esthetics LLC will make every effort to accommodate cancellations and issue a refund, minus any processing fees.

  2. Once a gift certificate has been redeemed, it cannot be cancelled, refunded, or transferred to another individual.

Holiday Gift Certificate Policy:

  1. Holiday Gift Certificates are purchased at $200, and come with a $25 coupon code with purchase.

  2. Holiday Gift Certificates purchased expire one year (365 days) from purchase date.

  3. Holiday Gift Certificate are redeemable only online and cannot be exchanged for cash.


Expiration and Validity

  1. Gift certificates purchased expire one year (365 days) from purchase date.

This policy clarifies any concerns you may have had about our gift certificates. Should you require any further assistance, please reach out to serenarmstrong.esthetics@gmail.com

Serena Armstrong Esthetics Price Change Policy:

Price Change Notification

In the event of a price change, I understand the importance of transparency and want to ensure that you are well-informed. Therefore, I will notify clients of any upcoming price adjustments at least two weeks in advance. This notification will be communicated through various channels, such as my website, social media platforms, and direct email communication, to ensure that all clients receive the information promptly.

Reasons for Price Adjustments

There are several factors that may contribute to a price adjustment, such as changes in the cost of professional-grade products, equipment maintenance, and overall operational expenses. Serena Armstrong Esthetics LLC strives to maintain a high standard of quality while keeping prices fair and aligned with industry standards. Price adjustments are carefully considered and necessary to sustain the level of service you expect and deserve.

Credit Card on File Policy:

Serena Armstrong Esthetics LLC has implemented a Credit Card on File policy to streamline the payment process and ensure a smooth and convenient experience for clients. Here are the details of this policy:

  1. Secure Storage: - Serena Armstrong Esthetics LLC securely store credit card information in compliance with industry standards and regulations. Your credit card details will be encrypted and stored in a secure manner, ensuring the protection of your person information.

  2. Authorization: - By providing your credit card information, you authorize Serena Armstrong Esthetics LLC to charge your credit card for any fees associated with the services you received. This includes charges for appointments, late cancellation, no-shows, late arrivals, and any additional fees specified in our policies.

  3. Consent: - Your consent to keep credit card information on file is required before any service(s) can be rendered. This consent will be provided by signing the Credit Card on File Authorization Form in person upon the arrival of your first appointment.

  4. Notification: - Serena Armstrong Esthetics LLC will notify you in advance of any charges that will be applied to your credit card on file. This includes notifying you of any cancellation, no-show or late arrival fees before processing the charges.

  5. Updating Credit Card Information: - If your credit card information changes, please notify Serena Armstrong Esthetics LLC, or update the credit card in your account profile as soon as possible. It is your responsibility to ensure that your credit card information is accurate and up to date.

  6. Privacy and Security: - Serena Armstrong Esthetics LLC takes the privacy and security of your credit card information seriously. Your credit card details will only be used for payment purposes related to the service(s) you received at Serena Armstrong Esthetics LLC, and will only be shared with the merchant service used (Square Terminal Device.

Please be assured that our Credit Card on File Policy is designed to provide a convenient and secure payment process for Serena Armstrong Esthetics LLC clients. If you have any questions or concerns regarding this policy, please feel free to contact sarmstrong.esthetics@gmail.com

Serena Armstrong Estheics LLC will make every effort to address your concerns and provide fair resolutions. These policies are in place to ensure ideal scheduling for all clients and to minimize any financial loss for Serena Armstrong Esthetics LLC and yourself. Your feedback is valued and I strive to continuously improve my services to ensure the safety and satisfaction of my clients. I appreciate your understanding and cooperation in adhering to these policies.